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We believe great customer care starts with simply being there when you need us. Whether you have a question about an order, need help with sizing or shipping, or just want to share a thought, we’d genuinely love to hear from you.
Every message is important to us. Our team is here to listen, answer your questions, and make your experience with Lucky Vella feel easy, personal, and cared for.
We’re always happy to help with:
📧 Email: shop@luckyvella.com
Business Hours: Monday–Friday, 9:00 AM–6:00 PM EST
Response Time: Within 24–48 business hours
For order-related questions, please include your order number so we can assist you more quickly.
Lucky Vella
16401 Ravenchase Way
Moseley, VA 23120
United States
Business Correspondence Only – Not a Return Address
Please contact our Customer Support Team before sending any merchandise to receive the appropriate return instructions.
Thank you for choosing Lucky Vella and for letting us be part of your style journey. Whether you’re reaching out before placing an order or need a little help afterward, you never have to hesitate to contact us.
Send us a note whenever you need us. We’ll be here to listen, help, and do our best to make things right. 💕
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